BEST BUY, MY FOOT
Best Buy has some bad policies....
Normally, I would not share this with others, however,
since this could happen to you or your friends , I decided
to share it. If you purchase something from, Wal-Mart,Sears etc. and you return the
item with the receipt they will give you your money back if
you paid cash, or credit your account if paid by plastic.
Well, I purchased a GPS for my car, a Tom Tom XL.S from
'Best Buy'. They have a policy that it must be returned
within 14 days for a refund!
So after 4 days I returned it in the original box with all
the items in the box, with paper work and cords all wrapped
in the plastic. Just as I received it, including the
I explained to
the lady at the return desk I did not like the way it
could not find store names. The lady at the refund desk
said, there is a 15% restock fee, for items returned. I
said no one told me that. I said how much would that be.
She said it goes by the price of the item. It will be
$45.00 Dollars for you. I said, all your going to do is
walk over and place it back on the shelf then charge me
$45.00 of my money for restocking? She said that's the
store policy. I said if more people were aware of it they would
not buy anything here! If I bought a $2000.00 computer or
TV and returned it I would be charged $300.00 dollars
restock fee? She said yes, 15%.
I said OK, just give me my money minus the restock fee.
She said, since the item is over $200.00 dollars, she can't
give me my money back!!!
Corporate has to and they will mail you a check in 7 to ten
days.!! I said 'WHAT?!'
It's my money!! I paid in cash! I want to buy a different
brand..Now I have to wait 7 to 10 days. She said well, our
policy is on the back of your receipt.
I said, do you read the front or back of your receipt? She
said well, the front! I said so do I, I want to talk to the
So the manager comes over, I explained everything to him,
and he said, well, sir they should have told you about the
policy when you got the item. I said, No one, has ever told
me about the check refund or restock fee, whenever I bought
items from computers to TVs from Best Buy. The only thing
they ever discussed was the worthless extended warranty program.
He said Well, I can give you corporate phone number.
I called corporate. The guy said, well, I'm not supposed to
do this but I can give you a 45.00 dollar gift card and you
can use it at Best Buy. I told him if I bought something
and returned it, you would charge me a restock fee on the
item and then send me a check for the remaining 3 dollars.
You can keep your gift card, I'm never shopping in Best Buy
ever again, and if I would have been smart, I would have
charged the whole thing on my credit card! Then I would of
canceled the transaction.
I would have gotten all my money back including your stupid
fees! He didn't say a word!
I informed him that I was going to e-mail my friends and
give them a heads up on this stores policy, as they don't
tell you about all the little caveats.
So please pass this on. It may save your friends from
having a bad experience of shopping at Best Buy